Return Policy

Since produce is perishable, unfortunately, we cannot accept returns. We do offer refunds for several reasons listed below.

Refund Policy

The following reasons are covered under our policy:

• Damaged items (unrelated to carrier)
• Late delivery or improper handling caused by the carrier, resulting in item spoilage or damage
• Missing items

Please report any issues with your order within 2 days of delivery. Resolutions to reported issues are on a case by case basis. These may include replacement of the product in question, credit towards your next box, or a partial/full refund.

Order Cancellations

Please keep in mind orders can be canceled at any time up to 2 days prior to the actual shipping date.

The following reasons are not covered under our refund policy:

• Incorrect address provided or refusal of delivery when shipped according to our terms and conditions
• Inability to retrieve your order on the guaranteed delivery date, resulting in produce damage or spoilage.
• Please review your shipping address before ordering. Should your shipping address change, please update your address 2 days prior to ship date.

NEED HELP?

Please email jr@jamaicainseason.com or call us at (407) 894-1111